How do I reach Customer Support?

Please send us an email at:

[e-mail] 

For efficient assistance, please provide a detailed description of your question or issue when starting a conversation with our support chat. This allows us to better understand your needs and respond more promptly.

If your inquiry is about a gift card transaction, kindly include the date, time, brand, and amount. If it is an in-shop issue please add the address of the shop.

Please note that if your question is too vague, we may not be able to provide a response.

If it is about something else please be as specific as possible.

While we strive to provide real-time assistance, our response times may vary. We assure you that our team is committed to providing excellent service and will respond to your inquiry as quickly as possible.

Please open only one chat at a time.

Duplicate chats will be automatically closed and merged into the newly created chat.

Thank you for your understanding and cooperation.

Everup Support