Why is my gift card not working?

Each gift card might have unique in-app instructions or conditions. Please visit your chosen brand’s page and read the brand's 'Important Info' section. Additionally, click the small green ‘i’ icon next to the ‘brand info’ label for important brand-specific information, or read the store terms also found on the brand’s page.

Common reasons why your gift card might not work:

• Usage Limitations: Some gift cards are restricted to online or in-store use only. Check the labels on the gift card brand’s page for details.
• Activation Time: If your gift card is newly purchased, you may need to wait a period of time specified inside the brand’s store terms before your gift card becomes active for use.
• Eligible Items: Certain items may not be purchasable with gift cards, depending on the brand's terms.
• Balance Inquiry: Your gift card might have been fully redeemed or have insufficient funds for your current purchase.
• Store or Location Issues: Physical stores may have occasional issues with their POS systems or staff training on gift card redemption. Make sure to always specify that it is a ‘gift card’ you’re using and not a voucher, coupon or discount code.
• Website Issues: When redeeming online, technical problems or high traffic can occasionally affect gift card usage. We recommend trying again after some time.

Frequently asked questions :-

Why does my gift card not work at the till?
If your gift card doesn’t work at the till, please ask a member of staff instore to assist you. Occasionally, a till may not be connected to the brand’s system to process gift cards. While this is very rare, staff will usually be able to help resolve the issue.

What should I do if my gift card does not work online?
If you’re having trouble redeeming your gift card online, please reach out directly to the brand’s support team via their live chat, support email, or customer service line. In most cases, it’s a temporary issue that the brand can quickly resolve.

Are the gift cards you sell brand new?
Yes! All our gift cards are issued at the time of purchase — we never sell pre-issued cards. You can be assured that your gift card is 100% brand new. We’re proud to have maintained a 100% success rate with the gift cards we sell.

What should I do if I believe there is an issue with my gift card?
We recommend contacting the brand first to confirm whether there’s an issue with their redemption process. If the issue persists, please contact us and we’ll check the card through our processor. This process can take 24–48 hours.

What happens if my gift card is defective?
If your gift card is found to be defective, your purchase is fully guaranteed. We’ll issue either a replacement or a refund.

What if my gift card is fine but I still want a refund?
If the card is confirmed to be working but you still wish to request a refund, this will depend on the brand’s terms and conditions. Please note that, for most brands, gift card sales are considered final unless the card is defective.

How long does it take to check a gift card?
Our verification process can take 24–48 hours. We appreciate your patience while we resolve the issue.